brand bros boise
refund policy

‍At Brand Bros Boise, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

‍Returns
‍You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

‍Refunds
‍Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

‍Exchanges
‍If you wish to exchange an item for a different size or color, please return your original item and place a new order.

‍Non-Refundable Items
‍Certain items are not eligible for refunds, including gift cards, final sale items, and any item not in its original condition, damaged, or missing parts for reasons not due to our error.

‍Shipping
‍You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

‍Contact Us
‍If you have any questions on how to return your item to us, contact us at 208-228-1392 or biz@brandbrosboise.com or visit www.brandbrosboise.com.